Refund Policy
Effective Date: 8-07-2024
At 1 K Solutions , we are committed to delivering high-quality telemedicine software solutions and ensuring your satisfaction. This Refund Policy outlines the terms under which refunds may be issued for the Services and subscriptions provided by 1 K Solutions LLC.
1. Subscription and Payment Terms
Our Services are offered on a subscription basis, and payments are collected in advance according to your selected subscription plan. By subscribing to our Services, you agree to the terms outlined in our subscription and billing policies.
2. Refund Eligibility
Annual/Monthly Subscriptions: If you are dissatisfied with our Services or experience technical issues, you may be eligible for a refund under the following conditions:
- Refund requests must be submitted within 14 days from the date of purchase or subscription activation.
- Refund requests after the 14-day period may be subject to review and may not be guaranteed.
- Refunds will be provided only if we are unable to resolve technical issues or service outages that prevent you from using our platform as intended.
Custom Services: Any customized development or integration work requested by a client may not be eligible for a refund, as such projects require significant time and resources.
3. Requesting a Refund
To request a refund, please contact our support team at:
Email: info@1ksolutions.xyz
Phone: +1(307) 778-9159
Provide the following information to expedite your refund request:
- Full Name
- Subscription Plan details
- Reason for the refund request
- Date of purchase
Our support team will review your request and communicate the next steps for processing your refund.
4. Refund Processing
- Refunds, if approved, will be processed within 7-14 business days.
- The amount will be credited back to your original payment method.
- You will be notified via email once the refund has been processed.
5. Non-Refundable Items
- Subscription payments after the 14-day trial period
- Custom software development or integration services
- Additional services or features requested beyond the standard subscription plan
6. Service Cancellation
You can cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:
- You will retain access to our Services until the end of your billing cycle.
- No refund will be provided for partial billing cycles.
7. Changes to Refund Policy
We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any modifications.
8. Contact Information
For any questions or concerns about our Refund Policy, please contact:
1 K Solutions LLC
1718 Capitol Ave. Cheyenne, WY 82001, USA
Email: info@1ksolutions.xyz
Phone: +1(307) 778-9159
Thank you for choosing 1 K Solutions . We are committed to providing reliable and efficient telemedicine software solutions to support your healthcare operations.
